THE HELP CENTER
Say Hello!
We're available during regular office hours to discuss our products. We're always looking to hear from our customers — it's how we develop our products and know that we're doing a good job. Our office hours are Monday to Friday, 10 AM to 6 PM, and we usually respond within a single business day. CONTACT US
BAMLETICS ships anywhere within the United States, including the U.S. Territory of Puerto Rico (PO Boxes are included). We are also proud to let you know that we will ship to any APO/FPO/DPO military address too!
International shipments are restricted to select countries. Please contact Customer Support if you have any concerns. From Monday to Friday, orders placed before 1 pm PST will be processed and dispatched the same day. Orders placed on Saturdays, Sundays or Federal Holidays will begin processing on the following business day.
To track your order, please refer to your shipment confirmation email. Once your order is processed for dispatch, you will receive an email containing your tracking information. Please contact Contact Us if you have any concerns.
PLEASE NOTE: BAMLETICS does not guarantee specific delivery times. Shipping times are estimations and may vary depending on the time your order was placed or by the shipping carrier, once your order has been dispatched.
As soon as your order has been fulfilled and shipped, we will provide you with the tracking information via e-mail. Please note that the processing time on orders is typically 1-3 business days. Processing time refers to the time between when your order is placed and when your order is fulfilled by our warehouse. Processing time is added on top of the delivery time. We strive to fulfill orders as fast as possible.
- It may take up to 48 hours for your tracking link to be activated due to the tracking/delivery systems of third-party providers. This is normal, so do not worry, your package is on its way to you and the tracking link will be updated with further information. Please be sure to check your tracking link regularly.
- We recommend you add your phone number at the checkout to receive updates faster.
- The estimated delivery time is in business days. Business days are Monday to Friday. Business days exclude Saturdays, Sundays, and Holidays.
- Please be sure to check your spam folder for tracking information and order confirmation.
Oloori High-premium products are shipped from the United States. We have made it easier for you to track your package through the tracking link. Please be sure to double-check your e-mail and spam folder.
After you have placed your order, your order incurs a 1-3 business day processing time. Business days are Monday through Friday- except Saturdays, Sundays, and Holidays.
We are also proud to let you know that we will ship to any APO/FPO/DPO military address too!
Workplace Shipping
Please make sure you add the company name to the delivery address if you intend your package to be shipped to your work address. We also recommend that you add the floor and suit number plus other helpful information for faster delivery.
Not Home Scenario
In the event your package couldn't be delivered, please contact the carrier directly. Contacting the carrier will prevent your package from being returned to us, if your package is returned to us, it will result in a longer waiting time. Most carriers will attempt to re-delivery your package 1-3 times and leave a note after a failed attempt.
The package says delivered, but I didn't receive anything
Please make sure to ask your neighbors, roommates, or colleagues first. Sometimes, carrier update tracking is delivered but actually has been handed over or is on its way to your address. Please wait 24 hours and contact us if your package is still not arrived and we will do our best to locate your package.
Hello, at the completion of your purchase, you will receive an order confirmation to the email you provided during your purchase. Please be sure to check spam folder and Contact Us, in the event you did not receive a confirmation. In case you accidentally mistyped your email address.
Unfortunately, once an order is placed, we cannot make any changes to it. If your address is incorrect, we recommend contacting the carrier directly, as soon as you receive a tracking link. They might offer solutions such as changing the delivery addresses. We are always here, happy, and ready to assist you further. Contact Us
First, we will like to sincerely apologize for the inconvenience. In the event that you received the wrong item, a faulty item, and you are missing an item, please Contact Us immediately with the following information
- Your Order Number
- Pictures of the faulty item you received
- Pictures of the wrong item you received
- Missing item? Pictures of everything inside the packaging and delivery slip
At any event, please provide pictures of the packaging and delivery slip. Be sure to keep the delivery slip, take pictures of the outside and inside of your package.
There are two options your order might be canceled.
- Payment Security
We are committed to providing you with the best payment security and keeping your data secure is our top priority. We use the best industry-wide payment security and verified security systems for all our websites. It is possible that your order was canceled due to your payment methods and its security standards. Please make sure you double-check your invoice and payment information then place your order once more. We also recommend that you reach out to your payment providers.
- Item not available
Your order might be canceled due to product stock storage, we will immediately inform you via e-mail. We are always striving to have all of our items available at all times. In the unlikely event that an ordered item is not available, we will do everything possible to find the best solution for you.
General Information
We have a 30-day returns policy. It starts on the day your parcel is delivered and the return day counts.
Please make sure to take good care of the products when trying them on.
Returns will only be accepted if the sportswear was tried on with underwear and is returned clean and without any tears. Don’t remove any kind of labels (washing labels, hanging tags, etc.).
DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
Buy one, get one promotion
The free items within this promotion cannot be returned or exchanged. For the paid items within this promotion, a store credit will be given worth the item price during this promotion. Refunds are only available if the paid and free items are returned together. Please contact our customer care team, if you should have any issues with your purchased items.
*SALE ITEMS
Seasonal or holiday sale items are final and cannot be refunded/exchanged/ store credited or applied to a new order or applied to an exchange.
Occasional sale more than 30% discount are final and cannot be refunded/store credited or applied to a new order or applied to an exchange.
Gifts & Free items
Gifts & Free items are exempt from returns. Please contact our customer care team, if you should have any issues with your received items.
How do I submit a return?
Having to return something can be annoying – we know. So, we have tried to make this process as easy as possible for you.
- Simply go to Return
- Follow the steps provided.
- Download and print out the return label and return form. Add the return form to your package and stick the label on the front of your package. Please note that this is a pre-paid label and that the return costs will be automatically deducted from your refund.
- Bring your package to the carrier or schedule a pickup for your package with the carrier (only available in certain countries).
- Keep your return postage receipt and your tracking number until your return has been processed.
Free Returns
All US orders can be returned for free within 30 days. There are no return fees on your end, but you are responsible for shipping and handling fees.
Received a wrong or faulty item
If you received a wrong/faulty item, please Contact Us immediately with the following information:
- Your Order Number
- Pictures of the faulty item you received
- Pictures of the wrong item you received
- Missing item? Pictures of everything inside the packaging and delivery slip
At any event, please provide pictures of the packaging and delivery slip. Be sure to keep the delivery slip, take pictures of the outside and inside of your package.
We will issue your refund as soon as your return arrives in our warehouse and has passed our quality test and inspection. Please note it can take 5-7 business days for your return to be processed. We recommend you allow further 4-6 business days for your refund to show in your band account.
If you will like to track your return package, be sure to keep the postage receipt that you received when you shipped your package with the carrier. They should provide you with the tracking number. Tracking numbers are usually printed on the receipt.
Once you have your receipt, we recommend you allow 24-48 hours depending on the carrier system updates. You simply visit their website, locate the tracking section, and input your tracking numbers.
Unfortunately, we are unable to offer exchanges. If you will like a different size or color of an item, we recommend that you return your item and place a new order.
Unfortunately, it is not possible to return two or more different orders in one package due to our return policy. We kindly ask you to return your orders separately.
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